18-06-2020 15:42
Just ordered new broadband to be set up in a new flat for July, my hub delivery address is therefore different to the installation address - when I checked on the updates it said the installation address was my delivery address. However, when I go into my account my details it come up with the correct installation address. Need to know if my wifi will be activated in the correct address. Any help? Call wait times are very long and old questions about this don't have any public info about how this worked out. Thanks.
18-06-2020 16:01
Hi @Anonymous User
When you go to My Account > Orders & Appointments does the Hub delivery address and live activation information tally up on what you are after ?
Click the arrows below or adjacent to the Hub Delivery Address and Activation details to expand the on screen information which will hopefully give you the relevant home address details.
18-06-2020 16:14
Hi,
Thanks for your reply. No it doesn't that is the problem, as in personal details my activation address is accurate but in the orders and appointment section it just has my delivery address throughout. Will contact using the email you listed as I know they must be swamped with calls right now and understaffed.
Thanks.
08-09-2020 1:53
What was the outcome? I have the same issue
19-07-2021 19:22
Hi what was the outcome of this?
19-07-2021 19:30
@Anonymous User
This is a old(ish) thread so probably best to give the broadband team a call if your in the same position.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband customers can get in touch anytime between 8am–11pm.