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Information about illegal activity on your NOW TV Broadband service


I have received an email this morning regarding illegal file sharing on my account at the weekend at a time when I wasn't in and no devices that have the ability to use file sharing would have had access to the internet. I also do not use file sharing websites.

The time and show is as follows:

On 02/12/18 at 01:12 SIMPSONS (1989), THE was shared using your NOW TV Broadband connection.

Reading through the Help section it states that IP address is a unique identifer as to who has the IP address at the time can be traced etc, There must have been an error with this as I haven't used a file sharing website and IP address.

Is it possible to get further information regarding this such as the MAC Address and the device type to see which device it is?



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