Information about illegal activity on your NOW TV Broadband service
I have received an email this morning regarding illegal file sharing on my account at the weekend at a time when I wasn't in and no devices that have the ability to use file sharing would have had access to the internet. I also do not use file sharing websites.
The time and show is as follows:
On 02/12/18 at 01:12 SIMPSONS (1989), THE was shared using your NOW TV Broadband connection.
Reading through the Help section it states that IP address is a unique identifer as to who has the IP address at the time can be traced etc, There must have been an error with this as I haven't used a file sharing website and IP address.
Is it possible to get further information regarding this such as the MAC Address and the device type to see which device it is?