cancel
Showing results for 
Search instead for 
Did you mean: 
Uel
First Poster

Information about illegal activity on your NOW TV Broadband service

Hello,

I have received an email this morning regarding illegal file sharing on my account at the weekend at a time when I wasn't in and no devices that have the ability to use file sharing would have had access to the internet. I also do not use file sharing websites.

The time and show is as follows:

On 02/12/18 at 01:12 SIMPSONS (1989), THE was shared using your NOW TV Broadband connection.

Reading through the Help section it states that IP address is a unique identifer as to who has the IP address at the time can be traced etc, There must have been an error with this as I haven't used a file sharing website and IP address.

Is it possible to get further information regarding this such as the MAC Address and the device type to see which device it is?

Regards,

Uel

0 Thanks
Reply