I received massage that i have to call you
and i wanna check my order status
Pretty sure you mean message and not massage 😜
And for the record, you absolutely never deal with broadband support on the forum. You need to call them yourself.
Make sure you're signed in and click the 'How to get in touch' drop down for the number to call.https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home