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Anonymous User
Not applicable

‎12-04-2020 13:27

I am Being Charged For Internet I Still Don't Have

So, I was supposed to get my Internet connected by Open Reach on the first week of lockdown but I was told that they could not enter properties - which in my case they needed to so they could install a new line but for some reason they ticked the job off as completed and I am now being billed for no Internet

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3 REPLIES 3
caseyb1993
Legend 5
Legend 5

‎12-04-2020 13:38

@Anonymous User Hi there. 😀

The only option lately is to call the team to see if they can assist here due to live chat being closed. Be aware, you will probably be on hold for a while with the current situation. 

 

If you click My account at the top--> broadband and calls

--> change my broadband (under broadband plan), a phone number will appear.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎12-04-2020 13:41

In response to caseyb1993's comment

Cheers thanks, I'll do that now!

caseyb1993
Legend 5
Legend 5

‎12-04-2020 13:43

In response to Anonymous User's comment

@Anonymous User Great! I hope you aren't on hold for too long! ☺

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0