Glad you got it fixed.
And yes, Chat has a propensity for cutting offs that we have been complaining about for years 😢
Though no doubt a telephone service would be equally rocky, with long pauses for the support reps to scribble down what you last said, which Chat at least avoids the need for.
But you might like, if the forum software allows you to, to switch the Solved marker to the link to Chat that @gavs82008 supplied, and via which you finally got your query resolved.
This will help all those coming later with issues needing interactive Now support, who chance upon this thread, and need the kernel of guidance within it 🥳
i have cancelled now tv out of my bank twice now and on the app and it won’t cancel still took £10 out of my account i would like a refund as i don’t use it and have cancelled it many times and i would like my account shut down for good so no more money can come out of my account.
Send an email to support using the address in the below picture.
You should also put a payment PIN on your account if you wish to keep your account active.