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Anonymous User
Not applicable

I JUST WANT TO SPEAK WITH SOMEONE

All I want is a phone number so I can speak to someone at NowTV about my bill. Why is it almost impossible to find a phone number? I've been stuck in a loop with the stupid NowTV bot. What is a good phone number that I use to speak with a human? 

49 REPLIES 49
Anonymous User
Not applicable

i have cancelled now tv out of my bank twice now and on the app and it won’t cancel still took £10 out of my account i would like a refund as i don’t use it and have cancelled it many times and i would like my account shut down for good so no more money can come out of my account. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Send an email to support using the address in the below picture.

FD9F8C69-ED0D-476D-A1CA-1E376072A78C.jpeg

You should also put a payment PIN on your account if you wish to keep your account active.

https://help.nowtv.com/article/change-pin-settings

FYI that I do not work for NOW, just a NOW customer trying to help
mtony969
Newbie

i am finishing with them any co that takes money from you and you can not speak to a human is wrong

gavs82008
Legend 5
Legend 5

@mtony969 

You found an older thread, but still couldn’t find a thread out of the billion on here that has links or posts with the number to call? 🤔

Either way, see this link for it.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
LJF
Mentor

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Chat Online (under chat to an advisor)

gavs82008
Legend 5
Legend 5

@LJF 

What you posted is for TV streaming, broadband customers are only call centre.

FYI that I do not work for NOW, just a NOW customer trying to help
LJF
Mentor

Well it worked for me I don’t know what to tell you 🤷‍♀️ just trying to help 

gavs82008
Legend 5
Legend 5

@LJF 

This thread is within the broadband section. So wanted to clarify for other users to make them aware that live chat is TV and broadband is call centre.

Nothing wrong at all with trying to help 😎

FYI that I do not work for NOW, just a NOW customer trying to help
SaintGraham
Advocate

There isn't a phone number, but I hope that this is useful - 

Once you've logged in, go to the bottom of the homepage and hit complaint.  Then select NowTV passes, then click on vouchers or offers.  When that opens there will be a box that says i still want to complain. When you press that it's a simple form.  

gavs82008
Legend 5
Legend 5

@SaintGraham 

There is a phone number for broadband customers, see my post dated ‎01-11-2023 16:59

FYI that I do not work for NOW, just a NOW customer trying to help