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Humper1
Advocate

I JUST WANT TO SPEAK WITH SOMEONE

All I want is a phone number so I can speak to someone at NowTV about my bill. Why is it almost impossible to find a phone number? I've been stuck in a loop with the stupid NowTV bot. What is a good phone number that I use to speak with a human? 

41 Replies
gavs82008
Legend 5
Legend 5

@Davidelagrasse 

Three posts directly up from yours and you will

see the link which takes you to live chat…….

FYI that I do not work for NOW, just a NOW customer trying to help
Davidelagrasse
Advocate

Thanks but you've obviously never tried this or you wouldn't be suggesting it. Sure you're not called Al Gorythm?
gavs82008
Legend 5
Legend 5

@Davidelagrasse 

Are you suggesting that as a customer with NOW that I have never used live chat in the 7 years of being with them? 🤔

FYI that I do not work for NOW, just a NOW customer trying to help
Davidelagrasse
Advocate

Well Al (I can call you Al?) Maybe you've been lucky in your chatting, I have been singularly unsuccessful in that regard. Perhaps you'd be kind enough to provide a step by step guide that would easily assist me?
RoyB
Legend

@Davidelagrasse 

 

If you are going to troll the volunteers here, can you please at least make it clear which one(s) you are trolling?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Davidelagrasse
Advocate

I'm not "trolling" anyone but seem to be getting lots of automated responses generated and not many positive answers as to why it's so difficult to successfully resolve my issues.
gavs82008
Legend 5
Legend 5

@Davidelagrasse 

The link to live chat has been posted on this thread by myself several times! 

To get live chat you need to click “chat online” if you click “get help quicker” this is the unhelpful bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

BF544C39-13FD-4A7E-B7E5-CE9996B56E11.png

FYI that I do not work for NOW, just a NOW customer trying to help
Davidelagrasse
Advocate

Thanks "Roy" looks like we finally got there. I am on line to chat as I write to you, having been connected and cut off for the second time. I have been waiting 5 minutes to be "reconnected." I'll certainly let you know when I have my issues resolved .
RoyB
Legend

@Davidelagrasse 

 

There are no bots on the Community.

 

The first step towards getting help here is to state your problem as clearly as you can, rather than just having a rant at Now, which nobody from Now will read, as this is a customer to customer forum. And certainly, not then to start having a go at those of your fellow customers who volunteer help here where they can, and are only trying to help you

 

So would you like to go out and come back in again, and start over with an approach that ensures that if there is any help we can give you, we would be both equipped, and inclined, to do that?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Davidelagrasse
Advocate

Thank you Roy. The link provided by one of your colleagues to the "chat" line did eventually work and I finally, finally got my issues resolved. But boy, was it painful.

Keep the faith.
RoyB
Legend

@Davidelagrasse 

 

Glad you got it fixed.

 

And yes, Chat has a propensity for cutting offs that we have been complaining about for years 😢

 

Though no doubt a telephone service would be equally rocky, with long pauses for the support reps to scribble down what you last said, which Chat at least avoids the need for.

 

But you might like, if the forum software allows you to, to switch the Solved marker to the link to Chat that @gavs82008 supplied, and via which you finally got your query resolved.

 

This will help all those coming later with issues needing interactive Now support, who chance upon this thread, and need the kernel of guidance within it 🥳

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
ukbobboy
Legend

@RoyB  @Davidelagrasse   @gavs82008 

 

Fellas

 

Just to let you know, when on text chat, for and extended amount of time, if you type "..." every few minutes you'll find that you will not loose your connection.

 

 

UK Bob

 

Colesy84
Advocate

Want to make payment 

gavs82008
Legend 5
Legend 5

@Colesy84 

Broadband or TV?

 

This is a customer forum so unless you want to give us some money you will need to contact NOW directly. 

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Davidelagrasse 

 

Can you tell me which other comparable streaming services offer a telephone help line?

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
Davidelagrasse
Advocate

What has this to do with anything? I don't have issues with other streaming services but I do with Now; and they're still not resolved!

Are you Al Gorythms brother?
Be
Advocate

03303323050

Sia
Newbie

03303 323 050

thats the number 

RoyB
Legend

@Be @Sia 

 

For Broadband only.

=========================================================================
Please bear in mind that generally we are all customers like you, and so can’t help with billing or other queries that only Now can answer. We can try to point you in the right direction though.
kiera_green1
Observer

i have cancelled now tv out of my bank twice now and on the app and it won’t cancel still took £10 out of my account i would like a refund as i don’t use it and have cancelled it many times and i would like my account shut down for good so no more money can come out of my account. 

gavs82008
Legend 5
Legend 5

@kiera_green1 

Send an email to support using the address in the below picture.

FD9F8C69-ED0D-476D-A1CA-1E376072A78C.jpeg

You should also put a payment PIN on your account if you wish to keep your account active.

https://help.nowtv.com/article/change-pin-settings

FYI that I do not work for NOW, just a NOW customer trying to help