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Humper1
Newbie

I JUST WANT TO SPEAK WITH SOMEONE

All I want is a phone number so I can speak to someone at NowTV about my bill. Why is it almost impossible to find a phone number? I've been stuck in a loop with the stupid NowTV bot. What is a good phone number that I use to speak with a human? 

17 Replies
RoyB
Legend 5
Legend 5

Re: I JUST WANT TO SPEAK WITH SOMEONE

@Humper1 

 

Have you got your NowTV from BT? They have a phone support line for NowTV.

 

Otherwise, there isn’t one; confound the Nowbot by asking it impossible questions, and you will eventually be offered Live Chat, which does at least have a human on the other end you can interact with, albeit by typing, not talking.

 

Or you could try emailing customerservices @ nowtv.com (taking the spaces out) with your issue, and see how they respond,


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Toribug
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

Same issue for me but bot still won't give me a human! 

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Angelica
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

I have a problem. I have been trying several times over the past months to get a TV package from NOW. I ve been wanting to watch Sky Atlantic and other programs. Up until now I haven’t been able to make any headway or get ANY help! I’ve asked on my Now home page for a payment to go through for a tv package but it’s not been allowed (for some reason). Also I’ve found the website tricky.

 

Please can can someone get back to me with assistance. Thanks

Angela O'Kelly

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AleDgo
Mentor

Re: I JUST WANT TO SPEAK WITH SOMEONE

Hi. I have the same problem. Have received a possibly false e-mail asking for Payment up-date details that don´t correspond to my payment timeframe. Whois it actually possible to speak to and at what nº…..

 

Sorry its not an answer for you Angela!

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gavs82008
Legend 5
Legend 5

Re: I JUST WANT TO SPEAK WITH SOMEONE

@Angelica 

This link will direct you to Live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click “chat online” underneath ‘chat to an advisor’

 

Another suggestion to use this email address to drop Now TV an email.

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AleDgo
Mentor

Re: I JUST WANT TO SPEAK WITH SOMEONE

Many thanks Legend5. Our NowTv came straight from them as we had to replace previous system with NowTV stick. ONly happened a couple of weeks ago so very weird that they should be asking for payment up-date details…..

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gavs82008
Legend 5
Legend 5

Re: I JUST WANT TO SPEAK WITH SOMEONE

@AleDgo 
You are best to jump onto your account with Now TV to ensure payments and payment details are correct. 
There has been some “scam” emails flying around for many other things not even relating to Now TV. 

For true peace of mind you contact Now TV using the methods in my post above

AleDgo
Mentor

Re: I JUST WANT TO SPEAK WITH SOMEONE

Have now done so and many thanks. The e-mails were infact real but so much
safer to check through the account rather than click on e-mail links. Many
thanks again for you're your help
r_1295
Advocate

Re: I JUST WANT TO SPEAK WITH SOMEONE

I am in exactly the same predicament - please!! Just want to speak

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