Can anyone help me with cancelling my order please? Every time I call I am on hold for ages listening to inane music and insincere recorded messages, and I am not prepared to waste so much of my life hanging on a non-free line. Even when I get through I seem to get nowhere. I ordered broadband mid-July and was told on Monday that they would need to get council permission to put a line in for me and it could take at least a month. I was then told yesterday that they still hadn't even started the application process. I tried to cancel the order via the online chat but the very surly and unhelpful person ("Louis") just told me to call the cancellation line. I don't see why I should have to phone again and wait for ages for non-help. The account hasn't even started yet, I should just be able to cancel it without all this palarver and unhelpfulness. Can anyone at Now help me with the cancellation? I have already filed a complaint about the terrible service. Thank you
