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GordonH
Advocate

How much will it cost to cancel? Where can I see?

We switched to Now Broadband back in June. I can't remember if it was a 24 or 12 month contract. 
I think I read that it's £14 per month left on the contract right?

Where can I find these details to confirm? I'd rather speak to a service agent but apparently NOW do not have any live chats or call lines. It's one of the reasons I want to leave...

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schnapps
Legend 5
Legend 5

Re: How much will it cost to cancel? Where can I see?

Hi @GordonH 

 

Information about early cancellation Broadband charges can be found in this linked article below.

 

NOW don't do a 24 months Broadband contract only 12 months or non contract option.

 

https://help.nowtv.com/article/early-termination-charges 

 

There is a number of places on your online NOW Broadband account how to contact them including a telephone number.

 

To save time, here is a number of communication methods to reach the NOW Broadband Team (see link below).

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

 

 

JohnH1
Scholar

Re: How much will it cost to cancel? Where can I see?

It will be a 12 month contract. You can see some details of the  Early Termination Charges here:

Early termination charges for NOW Broadband (nowtv.com)

If you really do want to leave, this may be helpful:

How To Cancel NOW Broadband Membership (nowtv.com)

 

Is there anything that the forum can help with to change you mind?