03-07-2019 22:20
Solved! Go to Solution.
03-07-2019 22:33
Hi @Anonymous User
If you are referring to NowTV passes, then the only way around it, would be to cancel the pass and let the pass finish, then either buy a new pass or add a voucher code on the date of the month you want.
Should you cancel your passes, make sure you follow all the step by step instructions on the screen (approx four steps) until you get the green thumbs up cancelled message and see that cancelled is showing next to your pass when going to My Account > Passes & Vouchers whilst logged in on here.
If you are referring to your NowTV Broadband payment date, then give the Broadband Team a call where you will find their telephone number under My Account > Orders & Appointments.
03-07-2019 22:33
Hi @Anonymous User
If you are referring to NowTV passes, then the only way around it, would be to cancel the pass and let the pass finish, then either buy a new pass or add a voucher code on the date of the month you want.
Should you cancel your passes, make sure you follow all the step by step instructions on the screen (approx four steps) until you get the green thumbs up cancelled message and see that cancelled is showing next to your pass when going to My Account > Passes & Vouchers whilst logged in on here.
If you are referring to your NowTV Broadband payment date, then give the Broadband Team a call where you will find their telephone number under My Account > Orders & Appointments.
07-07-2019 13:44
07-07-2019 13:59
Hi @Anonymous User
When you go to My Account > Orders &Appointments section whilst logged in on here does it show your Hub Router delivery date ?
If so under the same page under your Live Broadband & Telephone date, there should be a drop down arrow below it, if you click on the drop down arrow the screen information should expand with a contact telephone number to call.
17-07-2019 12:42