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fsid
Mentor

Gettinr refund from Now Broadband

First, I wasted two months and a number of calls with NowTV only to be told by OpenReach that NowTV never placed an order with them. hence they cannot install the OpenReach cable. Cancelled the order and placed with another Service Provider and was sorted within 2 weeks.

 

Now, been chasing for almost a month to get 60 gbp return processed and only get told by Call Center agent they've processed it and it'll take 3-5 days and it never does!

 

Can someone advice how to get my money back? Any other process than endlessly calling their call center!

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gavs82008
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Re: Gettinr refund from Now Broadband

@fsid 

The call centre is your best option for dealing with all things broadband. 

You could however send an email to customer support, but for broadband I would recommend against it and keep pestering NOW via the call

centre. 
Email is in the below picture.

1EEC7109-C9C8-4F73-9C30-8A95BF0B244E.jpeg

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gavs82008
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Legend 5

Re: Gettinr refund from Now Broadband

@fsid 

The call centre is your best option for dealing with all things broadband. 

You could however send an email to customer support, but for broadband I would recommend against it and keep pestering NOW via the call

centre. 
Email is in the below picture.

1EEC7109-C9C8-4F73-9C30-8A95BF0B244E.jpeg

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ukbobboy
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Re: Getting refund from Now Broadband

@fsid   &  @gavs82008 for Info

 

Hi F-Sid (or just Sid)

 

I just want to add two suggestions to the advice given to you by Gavs:

 

1) You can contact Resolver at the following URL:

 

https://www.resolver.co.uk/complaints/telecoms-complaints

 

They maybe able to help you get your money back.

 

2) You should contact your bank and complain that your £60 was taken from your acount while no service was actually provided.  Your bank, once you have provided proof, should be able to take your money back from NOW and refund it to you.

 

You have more options but, for now, the two I've suggested should get you what you want.

 

 

UK Bob

 

fsid
Mentor

Re: Gettinr refund from Now Broadband

thanks @gavs82008 . this time i did get an email confirmation of return process so hopefully will get sorted. 

fsid
Mentor

Re: Getting refund from Now Broadband

thanks @ukbobboy  will pursue Resolver but i have a feelign this time I'll get the refund.