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Nicolle
Mentor

Free number or live chat

Needing a free number to ring regarding my account? Or a live chat, I will he getting my broadband disconnected and I can only pay for services on the 6th of April. Please help anyone? @Broadband

1 ACCEPTED SOLUTION
Nicolle
Mentor

13 REPLIES 13
gavs82008
Legend 5
Legend 5

@Nicolle 

Tagging in “broadband” won’t get anything resolved. There is no broadband support on the forum. 

A quick search of the forum you would found literally endless threads with the number to call. Here is anyway.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
 
Or from this link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Nicolle
Mentor

Hi, I cannot ring 0300 as this is not a free number which I was asking for. Does not work for me and i have no landline so this is the reason for the thread. 

Also thank you for the comment much appreciated.

gavs82008
Legend 5
Legend 5

@Nicolle 

Both numbers I gave are free. No number for broadband support is charged.

FYI that I do not work for NOW, just a NOW customer trying to help
Nicolle
Mentor

But thank you for your help with the links I also have this sorted now.. 

gavs82008
Legend 5
Legend 5

@Nicolle 

The second link has an 0800, but the 0300 is mobile friendly and also free.

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

I don't believe 0300 numbers are free. Included in calls allowance yes, but not free (unlike 0800)

Nicolle
Mentor

THANK YOU!! lol 

They are not free for me. No bundle no pay monthly and no credit haha 

0800 worked a treat 🙂 

Nicolle
Mentor

As I said 0330 numbers are not free from mobile unless you have it included in your pay monthly deal or included in a pay as you go bundle. But with having no credit this is not free. 

I also put the number down to state that is free regardless if you have no credit or not.

What's the issue. 

gavs82008
Legend 5
Legend 5

@Nicolle 

The issue is you pasted the number from the link I gave you and marked that as a solution. Where it was clearly a link I gave that had to which was the solution.

FYI that I do not work for NOW, just a NOW customer trying to help