For over a week I have failed to complete my account as the linking or even creating a new account is failing whenever I input my details. Without it being linked I cannot access the Broadband buddy to enable my internet to work while logged into a VPN, otherwise I cannot work form home.
To Clarify, This is after getting the email with the following details:
Thanks for choosing us. Click the link below to finish setting up your online account.
What you'll need:
Your NOW TV account number - [My number]
The email address you signed up with
The last 4 digits of your payment card
I input these details and no matter if I link it to my current account or attempt to make a new one, it says Something went wrong… Please use the same details you provided when you called us to order NOW Broadband.
I have tried multiple times in the day, I have called every day for 4 days now to chase and every single person, although they are friendly enough, they have been less than useless. All the advice they have given is "Just keep trying" or resent the email. I have had this issue for a week, how long am I expected to keep trying until it works?
This is ridiculous now, there is no Live chat, calling for help is pointless and there is no way to fix the issue. What else can I do?
Hi been trying for five weeks. they tried 3 different email accounts and sent me lots of emails to finish setting up my account. nothing has worked so far. even been told it is a new thing and they had not heard of it before. I told them I have been on the community site and it has been happening since 2018. but they are trying their best to resolve it. in the meantime I haven't got an account I can use.
Going back to find a solution and finding out this has been happening since 2014.and there is still not a fix I don't think they are bothered to fix it. If they can't find a solution in the past 6 years to fix an account they aren't going to bother.
I've got the same problem. I've spoken the team in customer service and they say they will e-mail me copies of my bills each month. I'm still waiting to see if this happens if it doesn't all be going to ofcom the regulator to try get this sorted.
For what it's worth.. 2022 and I signed up this week. Same issue. Charged me twice for the setup fee and yet I still can't finalise my account.. keep getting told to ring back in 24/48 hours all week with no progress. Done all the "fixes" (switched emails etc).