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Advocate

Failing to complete my account

For over a week I have failed to complete my account as the linking or even creating a new account is failing whenever I input my details. Without it being linked I cannot access the Broadband buddy to enable my internet to work while logged into a VPN, otherwise I cannot work form home. 
To Clarify, This is after getting the email with the following details: 

Thanks for choosing us. Click the link below to finish setting up your online account.

What you'll need:
Your NOW TV account number - [My number]
The email address you signed up with
The last 4 digits of your payment card
Your postcode


I input these details and no matter if I link it to my current account or attempt to make a new one, it says Something went wrong… Please use the same details you provided when you called us to order NOW Broadband.
I have tried multiple times in the day, I have called every day for 4 days now to chase and every single person, although they are friendly enough, they have been less than useless. All the advice they have given is "Just keep trying" or resent the email. I have had this issue for a week, how long am I expected to keep trying until it works?

This is ridiculous now, there is no Live chat, calling for help is pointless and there is no way to fix the issue. What else can I do?

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5 Replies
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Newbie

Re: Failing to complete my account

Same for me.

Can’t contact anyone.

Maybe choosingnow tv was a mistake?

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Advocate

Re: Failing to complete my account

I'm starting to think that myself

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Advocate

Re: Failing to complete my account

Hi been trying for five weeks. they tried 3 different email accounts and sent me lots of emails to finish setting up my account. nothing has worked so far. even been told it is a new thing and they had not heard of it before. I told them I have been on the community site and it has been happening since 2018. but they are trying their best to resolve it. in the meantime I haven't got an account I can use. 

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Advocate

Re: Failing to complete my account

This is happening me too and is really frustrating. I can't view bills or payments but NOW TV are able to take payment each month, but it means we have no receipt of it. Has anyone got a solution yet?

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Highlighted
Advocate

Re: Failing to complete my account

Going back to find a solution  and finding out this has been happening since 2014.and there is still not a fix I don't  think they are bothered to fix it. If they can't find a solution in the past 6 years to fix an account they aren't going to bother.

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