20-03-2018 15:37
Solved! Go to Solution.
20-03-2018 17:07
@Anonymous User wrote:
I was expecting an engineer to come today but failed to turn up, I was given a time in between 8am and 1pm on the 20th March which is today. I have waited in all day but I’m unsure what to do as new to using now tv. Please can u help me and get back to me.
Regards Louise
If you haven't got this sorted. Give me a shout on here @Anonymous User as i know what's happened here 🙂
20-03-2018 15:39
@Anonymous User Welcome to the forum. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. We've been asked not to post the number on the forum so I'll send you a PM with it.
06-11-2019 9:24
Hi engineer not turned up , then i was chating with some guy on chat and he said just plug in and it will works and wifi works for a week and now is not! What i can do? They told me engineer have to come again but next 2 weeks! Thank you.
06-11-2019 9:40
@Anonymous User
Give the broadband team a call 0330 041 2460
But if the socket is there and you have the router, it should be straight forward to set up yourself.
03-03-2020 18:56
Can someone send me the link also?
My engineer didnt turn up today, advised that he would be here between 8am - 1pm, took the day off work and waited in all day with a 9 month old baby (started to tear my hair out around 3pm) and he was a complete no show. I've rang NOW TV - absolutley no help, simply told me I'd have to wait til 6pm to see what the engineer says. Can anyone help me?
23-08-2021 19:27
I also had the same problem, engineer no show today for a 1-6pm appointment! Spent ages trying to find a number to call but no luck…
23-08-2021 19:44
@Anonymous User
Number for broadband team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
14-03-2022 18:00
i was expecting an engineer today between 1pm and 6pm but no one has come which is frustrating as I have been waiting all day. I have emailed and called but no luck- I can’t get through to an advisor. Does anyone have any advice please?
14-03-2022 18:27
@Anonymous User
Use the number in my signature and the post directly up from yours. Keep pestering the broadband team.
14-03-2022 18:42