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Anonymous User
Not applicable

Engineer no show

The engineer was due between 8am and 1pm, I've been waiting in but still no arrival. The online chat doesn't work and I cant get telephone calls to connect to customer services. I've been paying for internet for 3 days now and it still isn't connected.  Not a great start from this service 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Is the number you are calling same on the link below?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

It was an 033 number. I did eventually speak to someone after 7pm who informed me that the engineer booking had been rejected because the advisor hadn't sent it through correctly.  Just a shame I couldn't have been told that before waiting in all day. It has now been rectified though and an engineer came this morning to get the broadband working.