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Anonymous User
Not applicable

‎31-08-2020 9:41

Early cancellation fee

Hello, 

 

my contract is almost up. I've phoned NOW TV to cancel the service and make sure that it won't renew after the end of the contract.

The agent reassured me that there won't be any cancellation fees but then I got a new £33 bill which is weird cause I usually pay only £18 (Brilliant package). 

 

Any idea why that might be?

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2 REPLIES 2
Anonymous User
Not applicable

‎24-01-2021 23:25

My bill has just gone up from £18 to £33 a month.. I am trying to find out when my contract ends to see if I can look around for another provider but its impossible to find any info

0
schnapps
Legend 5
Legend 5

‎25-01-2021 12:24

In response to Anonymous User's comment

Hi @Anonymous User 

 

Usually between three or four weeks before your 12 month NowTV Broadband contract is up NowTV normally sends out an email with your options.

 

Double check your email account that you used to order the Broadband with.

 

Also, go to My Account > Manage Account > Broadband & Calls > Messages whilst logged in here to see if there is a copy of the email in question.

 

If you find the email, then there should be a telephone number to contact.

 

Should there be no sign of the email or you are still in the 12 month contract and your price has gone up, contact the NowTV Broadband Team where there is a few places on your online account to find the telephone number to phone.

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