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Phil1701
Advocate

‎20-04-2022 10:06

Delivery payment

I've ordered now broadband and paid the delivery fee of £5 but that fee has bow been returned to my bank

 

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎20-04-2022 10:16

Hi @Phil1701 

 

When you go to My Account > My Broadband & Calls > Orders & Appointments whilst logged in on here, what does it currently say with regards to your NOW Broadband order ?

 

If it has been cancelled, then give the NOW Broadband Team a call.

 

There should be a telephone number on the Orders & Appointments page by expanding the information on the screen.

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Phil1701
Advocate

‎20-04-2022 10:20

In response to schnapps

It says my service will go live on 4th may

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schnapps
Legend 5
Legend 5

‎20-04-2022 10:43

In response to Phil1701

Hi @Phil1701 

 

Get in touch with the NOW Broadband Team if you are worried.

 

Under Orders & Appointments what does it say about your Hub Router Shipment ?

 

Is it still being processed or is there a despatch date given ?

 

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