I am moving to a new address in November and I ordered a NOW TV broadband.
While ordering I entered the installation address and changed the delivery address to my workplace as I cannot access the new flat yet.
In the Personal details menu, Installation address is the correct new address however in Order & appointments menu, the address shown is the delivery one.
I need to make sure that I will only receive the hub at my work address and the that the installation will be performed for the new flat.
You might be better off phoning the nowtv broadband team to get confirmation about the delivery address for your Hub router.
Their number should be under Orders & Appointments and click on the drop down arrow below broadband and telephone live switch on date.
Has the above been resolved?
I have just placed an order and under the Orders menu the installation address is the same as delivery address which is incorrect.
The installation address is displayed correctly on the Personal Details section though.
I hope you find someone who can solve your problem. I have the same one and my order was just cancelled without confirmation and after receiving the activation date the night before. So frustrating 😞
Give the broadband team a call to confirm.
How to submit your complaint: