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[Amberedmond1]

I have been trying to get in touch for days. I cannot phone due to the costs for this. Where is this so called live chat???? 

I am trying to phone to make a payment to an overdue balance and also find out why my bill has gone up without notification.

Due to MH reasons the stress of this has been overwhelming and I will be cancelling my services. 

[gavs82008]

@Amberedmond1 

Calling the broadband team is completely free.

What number are you using?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.