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I’m responding to a email that I have received today, 29th May 2024. I find this offer of compensation insulting. I have been waiting nearly 8 weeks now. My sons have both had to upgrade their mobile phone data to enable them to use their devices at home. I have made numerous calls, the last call I made I spent 2hrs 21mins and problems still occurred. There has been no communication from yourself over the period of 8weeks. I don’t feel this offer is reflective of the disruption this has cause myself and my family. My broadband with SKY was cancelled nearly 3 weeks ago and this was not actioned by myself. 
I wait for your reply
email received from yourselves 
Hi Claire,
We're sorry there was a delay with your NOW Broadband & Calls go-live date recently.
The good news is that we're giving you £18.30 to make up for it.
If you're a NOW Broadband Member, you'll receive the amount above as a credit on your next monthly NOW Broadband payment. You can check your next payment date and see recent and upcoming payments in My Account.
If you're not a NOW Broadband Member, we'll compensate you within 30 days by crediting the amount to your payment card, or by sending you a cheque.
Any questions about your compensation? Just get in touch by Live Chat or phone to speak to an advisor.
Bye for now,
The NOW Team
Legend 5
Legend 5


And you wont get one from staff on here ever, see this link.

You need to call the broadband team to get this sorted.

If you’re unhappy with how it’s handled see this link.

FYI that I do not work for NOW, just a NOW customer trying to help
Elite 2