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claireunhappy
Mentor

Complaint

I’m responding to a email that I have received today, 29th May 2024. I find this offer of compensation insulting. I have been waiting nearly 8 weeks now. My sons have both had to upgrade their mobile phone data to enable them to use their devices at home. I have made numerous calls, the last call I made I spent 2hrs 21mins and problems still occurred. There has been no communication from yourself over the period of 8weeks. I don’t feel this offer is reflective of the disruption this has cause myself and my family. My broadband with SKY was cancelled nearly 3 weeks ago and this was not actioned by myself. 
 
I wait for your reply
 
Claire
 
email received from yourselves 
Hi Claire,
 
 
 
We're sorry there was a delay with your NOW Broadband & Calls go-live date recently.
 
 
 
The good news is that we're giving you £18.30 to make up for it.
 
If you're a NOW Broadband Member, you'll receive the amount above as a credit on your next monthly NOW Broadband payment. You can check your next payment date and see recent and upcoming payments in My Account.
 
If you're not a NOW Broadband Member, we'll compensate you within 30 days by crediting the amount to your payment card, or by sending you a cheque.
 
Any questions about your compensation? Just get in touch by Live Chat or phone to speak to an advisor.
 
 
 
Bye for now,
 
 
 
The NOW Team
 
2 REPLIES 2
gavs82008
Legend 5
Legend 5

@claireunhappy 

And you wont get one from staff on here ever, see this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

You need to call the broadband team to get this sorted.

If you’re unhappy with how it’s handled see this link.
https://help.nowtv.com/article/codes-of-practice

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite 2