30-10-2020 15:08
We tried to change to plusnet on the 3rd october. No box came and absolutely no contact or answer from them. Our internet went off last week tuesday eve from nowtv. After cancelling the contract with plusnet last friday on the phone after they called me after I complained, I phoned nowtv to go back with them. So I'm cancelled at either ends and after an email from nowtv monday saying we will get a call in a few days our old router is still in place yet still no internet. The other night our phone line was disconnected then went back on. What I want to know is when I will be connected again ???
30-10-2020 15:32
Hi @Anonymous User
Because this is a customer driven forum, predominantly used by customers then with regards to when your Broadband will be switched back on again you will need to phone the NowTV Broadband Team.
I am assuming you have their telephone number based on reading your post ?
If not use the telephone number in this link page below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
30-10-2020 15:34
30-10-2020 15:43
Hi @Anonymous User
Might be a good idea to chase them up and put some pressure on them.
Give them another ring or send them a message using the web form on the link i posted above.
30-10-2020 15:50