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Newbie

Coming back to nowtv

We tried to change to plusnet on the 3rd october.  No box came and absolutely no contact or answer from them.  Our internet went off last week tuesday eve from nowtv.  After cancelling the contract with plusnet last friday on the phone after they called me after I complained, I phoned nowtv to go back with them.  So I'm cancelled at either ends and after an email from nowtv monday saying we will get a call in a few days our old router is still in place  yet still no internet.  The other night our phone line was disconnected then went back on.  What I want to know is when I will be connected again ???  

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Legend 5
Legend 5

Re: Coming back to nowtv

Hi @TSmith1 

 

Because this is a customer driven forum, predominantly used by customers then with regards to when your Broadband will be switched back on again you will need to phone the NowTV Broadband Team.

 

I am assuming you have their telephone number based on reading your post ?

 

If not use the telephone number in this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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Newbie

Re: Coming back to nowtv

I have already rang them last friday.
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Legend 5
Legend 5

Re: Coming back to nowtv

Hi @TSmith1 

 

Might be a good idea to chase them up and put some pressure on them. 

 

Give them another ring or send them a message using the web form on the link i posted above.

 

 

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Newbie

Re: Coming back to nowtv

Thanks just rang them. They hadn't even started to order it for us. Done
now. Will be done asap.