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Anonymous User
Not applicable

Charges

Why am i now being charged £25.99 for broadband and calls when I signed up for the £18.00 per month package? 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Has your 12 month introductory offer for £18 come to an end, where after 12 months you will be on the std rate price.

 

Maybe give the NowTV Broadband Team a call and if you are out of the 12 month period either see if you can re negotiate a new price deal or look at switching to another ISP.

 

You should find their telephone number under My Account > Orders & Appointments and then click the drop down arrow below live date to see the telephone number to call.

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Has your 12 month introductory offer for £18 come to an end, where after 12 months you will be on the std rate price.

 

Maybe give the NowTV Broadband Team a call and if you are out of the 12 month period either see if you can re negotiate a new price deal or look at switching to another ISP.

 

You should find their telephone number under My Account > Orders & Appointments and then click the drop down arrow below live date to see the telephone number to call.

Anonymous User
Not applicable
I need to speak to someone regarding my now TV I cannot find live chat and I called the broadband team and they could not help me
RoyB
Legend

@Anonymous User 

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.