16-04-2019 11:22
Why am i now being charged £25.99 for broadband and calls when I signed up for the £18.00 per month package?
Solved! Go to Solution.
16-04-2019 14:43
Hi @Anonymous User
Has your 12 month introductory offer for £18 come to an end, where after 12 months you will be on the std rate price.
Maybe give the NowTV Broadband Team a call and if you are out of the 12 month period either see if you can re negotiate a new price deal or look at switching to another ISP.
You should find their telephone number under My Account > Orders & Appointments and then click the drop down arrow below live date to see the telephone number to call.
16-04-2019 14:43
Hi @Anonymous User
Has your 12 month introductory offer for £18 come to an end, where after 12 months you will be on the std rate price.
Maybe give the NowTV Broadband Team a call and if you are out of the 12 month period either see if you can re negotiate a new price deal or look at switching to another ISP.
You should find their telephone number under My Account > Orders & Appointments and then click the drop down arrow below live date to see the telephone number to call.
19-07-2019 10:09
19-07-2019 23:40
@Anonymous User
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.