Hi @Anonymous User
When you sign in on here with your broadband account details and go to My Account > Bills & Payments what previous payments are shown (are they any duplication payments check the full 4 month billing history just in case there was no £20 payment taken the month before for some reason).
When my sister joined nowtv broadband the first due payment of £26 (broadband and anytime calls) was not taken and nowtv took £26 x 2 the next following month for the previous month money that wasn't paid.
Anyway to call the broadband team, go to Broadband & Calls and if you click on most of the topics in the section it should expand with further information and also a telephone contact number.
