cancel
Showing results for 
Search instead for 
Did you mean: 
phildawgoraptor
Advocate

Charged for calls I didn't make

On my bill I have been charged for two phone calls made on the 6 & 7 June, despite having no phone connected to my landline.

Both calls were about 10 seconds long and cost £3.75 each. They're described as "Service Calls".

Is this normal? Or is there a fault with my line?

 

 

1 REPLY 1
Jayach
Elite 3

Certainly not normal. I would contact Now and ask for more information.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1