@Anonymous User wrote:
I have been a Plusnet customer for many years, and I am at a loss to understand why anyone would choose to migrate from Plusnet to NowTV Broadband. But each to his/her own!
I had been a Plusnet customer for over 16 years across 3 home moves. There are various factors in the move but the main one is pricing. Plusnet are no longer the most competitive offering out there. The £1 price rise in June won't help.
As per itchi-ni, I looked to Plusnet for a retention deal and they admitted they could come nowhere close to the NowTV offering. To be fair , I have had no issues since moving across to NowTV for broadband and have been up and running for a few weeks now on my own router. I am a low maintenance user as long as things are working. My contact with Plusnet supports has dropped over the years as my usage has become very standard.
I left on what I believed to be very amicable terms and would certainly have considered a return in the future and told them as much several times. The unfortunate thing is, that this little kick out the door has soured my experience a little with the levy of a fee that I had checked would not be applicable but was applied nonetheless.
