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Anonymous User
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Cancelling account

Help! I have messaged Now Tv 4 times now and still no reply with the live chat not working it's an absolute pain! Is there any way I can cancel my broadband without having to wait weeks for a response from Now Tv? 

Thanks in advance 

3 REPLIES 3
Anonymous User
Not applicable

Hi,

To cancel your broadband you do need to get in touch with us directly

We apologise for the inconvenience this is causing you.

 

Many Thanks,

 

Naomi K

Anonymous User
Not applicable

Hi Naomi K,

How do you get in touch with you though? I've tried 3 times to phone, each call over 20 mins, and I had to hang-up. Live chat doesn't work.

So, how do we get in touch with you to cancel? 

 

m.

Anonymous User
Not applicable

Hi,

 

We are experiencing a high volume of calls at the moment so we understand how difficult it is to get through so we do apologise.

You can send us an email requested to cancel on: customerservices@nowtv.com

Hope this helps.

Many Thanks,

Naomi K