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Anonymous User
Not applicable
‎27-04-2021 18:54

Cancelling NowTV on a specific date

Hi,

 

On April I will be leaving the UK the 12th, however, I need internet until then for work related purposes.

 

I was wondering how it is possible to have the cancellation of the broadband services take effect on that day, without being charged for the full month.

 

Also, regarding the router I got from NowTV, where do I have to return it? This is the most basic broadband I am using, not fibre.

 

Thank you for your time.

 

0
1 Reply
gavs82008
Legend 5
Legend 5
‎27-04-2021 19:30

@Anonymous User 

Your best option would be to call the broadband team and ask those questions. Not being a broadband customer with NOW I can’t offer much advice I’m afraid.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help