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Anonymous User
Not applicable

‎31-10-2022 13:50

Cancellation

I would like to cancel my now broadband as I am moving on the 6th November. However my monthly payment is due on the 3rd November. If I cancel the broadband on the 6th, am I refunded the amount of the month that I have not used or am I charged the full month for 3 days worth of broadband? Thanks.

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎31-10-2022 13:51

@Anonymous User 

Don't think so, however your best to ask the question direct to staff with NOW.

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

Thinking of cancelling? NOW Broadband Members can call 8am-8pm, 7 days a week.

03300 412475

FYI that I do not work for NOW, just a NOW customer trying to help
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Jayach
Elite 3

‎31-10-2022 14:58

I'm pretty sure you are supposed to give 30 days notification of cancellation.

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redchiz1
Champion 2

‎31-10-2022 15:44

@Anonymous User You need to give them 10 working days notice. They will charge you on your normal billing cycle and then once the cancellation has gone through you should get a final bill with a credit on it. 

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