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Katied1
Advocate

Cancellation of account

So I have cancelled my broadband and was told from the 17th July my account would be finished. Today on the 11th July I have had £35.99 taken from my account. After speaking with someone they have informed me that even though I’m having my account cancelled I will still be charged the full next months amount then reimbursed on the 17th when it ends? This seems totally wrong! No where have a read this is what they do. Can anyone shed any light please?
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WhyNot
Scholar

Re: Cancellation of account

Because your pay point is before the cut off date you pay the full month. Its normal for providers to do this, and then refund the outstanding amount (July 17th-August 10th) on August 11st. 

 

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