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Duarte
Newbie

Cancel my auto renewal

Hello, 

 

How can I request in writting to cancel my auto renewal of my broadband services? 

 

I am unable to call as I am abroad without roaming. 

Thank you

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Duarte 

Have a read of the NOW Help article in the link below.

If you are not switching to another provider and want to cancel the NOW Broadband service fully, then in one of the FAQ by clicking on the drop down arrow there is an email address to contact them.

https://help.nowtv.com/article/how-do-i-cancel-broadband 

It does say, they may need to phone you back, but hopefully you can receive incoming calls whilst abroad or if not explain to NOW on the email and ask them to contact you by other means.