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lmas93
First Poster

Cancel Broadband before activation

Hi,

 

I would like to cancel my now broadband account before it get's activated and the kit sent.  

The only option is to contact live chat, but the I always get transferred to broadband team, and this process never finishes.  I cannot reach the broadband team.

 

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NOW TV Team Tony-D
NOW TV Team

Re: Cancel Broadband before activation


@markone wrote:

i am having same problem, cannot get through on phone messages sent not answered.

will revert to telling bt not to allow transfer.

stick with the pros i guess.


@markone @lmas93 I will send you both an email now ok?

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15 Replies
markone
Occasional Poster

Re: Cancel Broadband before activation

i am having same problem, cannot get through on phone messages sent not answered.

will revert to telling bt not to allow transfer.

stick with the pros i guess.

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NOW TV Team Tony-D
NOW TV Team

Re: Cancel Broadband before activation


@markone wrote:

i am having same problem, cannot get through on phone messages sent not answered.

will revert to telling bt not to allow transfer.

stick with the pros i guess.


@markone @lmas93 I will send you both an email now ok?

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Rudes
First Poster

Re: Cancel Broadband before activation

Having the same problem, since I sent my details I haven't had any communication from NowTV, I actually got an email asking me how they did answering my query, when they never did! I'm going to get bt to cancel the transfer, however I'm not 100% that this prevents them taking money as I already ptovided them with all my details.

 

Casn someone respond who has had asctual communication with them please

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NOW TV Team Tony-D
NOW TV Team

Re: Cancel Broadband before activation


@Rudes wrote:

Having the same problem, since I sent my details I haven't had any communication from NowTV, I actually got an email asking me how they did answering my query, when they never did! I'm going to get bt to cancel the transfer, however I'm not 100% that this prevents them taking money as I already ptovided them with all my details.

 

Casn someone respond who has had asctual communication with them please


I'll email you now @Rudes

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Darshp
Occasional Poster

Re: Cancel Broadband before activation

I have the same problems.

Please send me contact details.

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Darshp
Occasional Poster

Re: Cancel Broadband before activation

Please send me contact details

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markone
Occasional Poster

Re: Cancel Broadband before activation

Cancelling NOWTV broadband before going live!!! DO NOT DELAY

The only way I could cancel NOWTV after spending days trying to get an answer, searching though there so called website, for the ‘cancel link’ and being sent through endless loops of useless pages, with NO direct ability to cancel was to go back to BT my broadband subscriber.

 Free 0800 telephone number and answered in 2mins, and explained that I had tried to cancel but getting no response by messages or phone calls, they said they will stop the transfer Immediately and possibly report to ofcom.

After a 20 min discussion, I was offered to find another broadband provider or if I stayed with BT a £8 reduction, if I renewed to an 18month contract. My line rental + free weekend calls + 55Mb unlimited broadband. Total cost £20/month.

 I will never use sky products again; I should have headed my experience back in the eighties with sky on Astra.

 Funnily within 20mins of my call to BT, I started getting emails with a phone number to call and offer to use ‘live chat’ (LMFAO) really, sorry not costing myself anymore infinity calls to NOWTV. Think my calls so far run into about £20. Courtesy voucher would be nice but not likely and refund of £9.99 for router.

 Not sure how long this message will be here. hope it saves you from future nightmare here.

 I really don’t think companies should be allowed to trade like this.

I was never a great fan of BT, but in this case they saved the day.

Sorry if you all get stuck here.

timodell
Occasional Poster

Re: Cancel Broadband before activation

I have had a similar problem, thought I had cancelled by phone but then a day and a half later got email saying kit has been dispatched and then checked online to find that the cancellation had been  "stopped" and "Thanks for sticking around". What is going on??

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Darshp
Occasional Poster

Re: Cancel Broadband before activation

I know its rediculous that you can't manage to cancel this. I had a txt that the modem is being delivered today.

I may have to tell my bt provider to stop the transfer and let them deal with it.
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