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kt64su
Advocate

Can't get through to customer service

I've made several calls this afternoon to the cancellation line, but I get a message that they are closed, and to call back tomorrow during opening hours. 

Any idea why they would be closed at 1pm on a Thursday?

15 REPLIES 15
gavs82008
Legend 5
Legend 5

@schnapps 

Absolutely nothing on Facebook. Don’t think I’ve ever seen status updates on there ☹️

FYI that I do not work for NOW, just a NOW customer trying to help
wickedlemon
Mentor

So they close for staff training on the day they know there will be an increase in people ringing up to cancel? I hope there's going to be management training too because they need it.

redchiz1
Champion 2

@wickedlemon 

Sorry, I don't get that?

wickedlemon
Mentor

Poor management decisions, ergo managers need training.

 

 

Jayach
Elite 3

@wickedlemon wrote:

So they close for staff training on the day they know there will be an increase in people ringing up to cancel?


I think this was the part being queried. ???

wickedlemon
Mentor

No idea. It all made sense to me in the context of what was posted previously. But I only wrote it, so I'm not very objective.