25-05-2023 13:50
I've made several calls this afternoon to the cancellation line, but I get a message that they are closed, and to call back tomorrow during opening hours.
Any idea why they would be closed at 1pm on a Thursday?
25-05-2023 18:31
Absolutely nothing on Facebook. Don’t think I’ve ever seen status updates on there ☹️
25-05-2023 21:33
So they close for staff training on the day they know there will be an increase in people ringing up to cancel? I hope there's going to be management training too because they need it.
25-05-2023 23:29
Sorry, I don't get that?
26-05-2023 7:38
Poor management decisions, ergo managers need training.
26-05-2023 10:09 - edited 26-05-2023 10:22
@wickedlemon wrote:So they close for staff training on the day they know there will be an increase in people ringing up to cancel?
I think this was the part being queried. ???
26-05-2023 10:55
No idea. It all made sense to me in the context of what was posted previously. But I only wrote it, so I'm not very objective.