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sdib
Advocate

Can't access eharmony website, other sites are okay

I can access the site on cellular on my phone (EE) but not via wifi at home on PC (Chrome/Edge) or mobile. Other sites are just fine. C:\Users\simod>ping eharmony.com Pinging eharmony.com [90.207.238.161] with 32 bytes of data: Reply from 90.207.238.161: bytes=32 time=9ms TTL=249 Reply from 90.207.238.161: bytes=32 time=11ms TTL=249 Reply from 90.207.238.161: bytes=32 time=8ms TTL=249 Reply from 90.207.238.161: bytes=32 time=9ms TTL=249 Ping statistics for 90.207.238.161: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 11ms, Average = 9ms C:\Users\simod>ping tms.eharmony.co.uk Pinging tms.eharmony.co.uk [90.207.238.161] with 32 bytes of data: Reply from 90.207.238.161: bytes=32 time=9ms TTL=249 Reply from 90.207.238.161: bytes=32 time=10ms TTL=249 Reply from 90.207.238.161: bytes=32 time=9ms TTL=249 Reply from 90.207.238.161: bytes=32 time=9ms TTL=249 Ping statistics for 90.207.238.161: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 10ms, Average = 9ms C:\Users\simod>tracert tms.eharmony.co.uk Tracing route to tms.eharmony.co.uk [90.207.238.161] over a maximum of 30 hops: 1 3 ms 3 ms 2 ms nowtvhub.Home [192.168.0.1] 2 8 ms 8 ms 7 ms 2.127.238.243 3 10 ms 10 ms 17 ms ip-89-200-134-184.ov.easynet.net [89.200.134.184] 4 9 ms 8 ms 9 ms mailrelay.isp.sky.com [90.207.238.161] Trace complete. C:\Users\simod>tracert cnn.com Tracing route to cnn.com [2a04:4e42:400::773] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms 2a02:c7c:536c:a300::1 2 * * * Request timed out. 3 10 ms 9 ms 9 ms 2a02:c7a:4:ffff::312 4 9 ms 8 ms 8 ms 2620:11a:c000:52:fa57:: 5 8 ms 8 ms 8 ms 2a04:4e42:400::773
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@sdib 

Try fiddling with the broadband buddy settings to either 18 or off.

https://help.nowtv.com/article/what-is-broadband-buddy

FYI that I do not work for NOW, just a NOW customer trying to help

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

@sdib 

Try fiddling with the broadband buddy settings to either 18 or off.

https://help.nowtv.com/article/what-is-broadband-buddy

FYI that I do not work for NOW, just a NOW customer trying to help
sdib
Advocate

Thanks that resolved it.