@4268 @Anonymous User
NowTV Broadband comes in two flavours; month to month, like the Passes, but with a £60 setup fee, and with a minimum one year term and the setup fee waived.
Otherwise, same monthly price, but you can’t get Super Fibre on No Contract, just the lower two speeds.
NowTV bruit their No Contract option about at first, and then stop talking about it. To confirm the pricing, I had to go to a third party site and lie about my postcode. How stupid is that?
And what is the betting that if you have a month, or a few months, at that introductory rate, drop out for a bit but come back, that you will no longer be eligible for that rate any more, even if you are still in the first year?
But as regards upgrading, on contract, to a higher speed, every piece of documentation I can find seems to indicate that NowTV has never envisaged that customers might want to do this; nothing in the contract, nothing in the blurbs.
Maybe it can’t be done; maybe you have to go onto the regular rate. Or maybe it’s sensible and fair, and you get the rest of the first year at the Super Fibre introductory rate. who knows?
And don’t even get me started on moving to a lower speed package 🙂
So you will need to ask the question, Adam; and when you do, can you ask NowTV to put this all in their documentation, either way?
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
