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Anonymous User
Not applicable

Caller ID still not active months after signing up!

Can someone please shed some light as to why caller ID is not displayed?

I already contacted NowTV when I signed up months ago, and was advised it would resolve in 24 hours. It did for a short period, ans now has reverted back to witheld caller details!

It's so very frustrating! This should be within my package!

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gavs82008
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Re: Caller ID still not active months after signing up!

@Anonymous User 

Just to follow up before you call. 

 

Check this link out. Hopefully it'll help. 

https://help.nowtv.com/article/call-features

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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gavs82008
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Re: Caller ID still not active months after signing up!

@Anonymous User 

Give the Broadband and calls customer service team a call. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

0800 number on link above.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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gavs82008
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Re: Caller ID still not active months after signing up!

@Anonymous User 

Just to follow up before you call. 

 

Check this link out. Hopefully it'll help. 

https://help.nowtv.com/article/call-features

 

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

Anonymous User
Not applicable

Re: Caller ID still not active months after signing up!

Thank you! I will give them a call

comcast-fedup1
Advocate

Re: Caller ID still not active months after signing up!

No Caller display, no 141, no 1471 service. When I phoned they told me I wasnt entitled to them & had to pay £1 each a service I was told when I signed up was free/std and part of my anytime calls package. Iwish I had stayed with Sky. I want to switch back to them.

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comcast-fedup1
Advocate

Re: Caller ID still not active months after signing up!

Fed up off them too. Same problem. I'm going back to Sky or will sign up with Virgin Media.

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schnapps
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Re: Caller ID still not active months after signing up!

Hi @comcast-fedup1 

 

i have caller id free on my NOW Broadband account and have had it since caller id was introduced for free on NOW.

 

Don't know why the person you spoke to said it wasn't free.

 

I can't see any technical reasons why it wouldn't be free to you from reading this NOW article below.

 

https://help.nowtv.com/article/call-features