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Anonymous User
Not applicable

Broadband

Hello. I know coronavirus is a concern, but I would just simply like some clear answers to my questions. I placed an order for broadband on 22/08 - and chose 01/9 for my activation date - a week before I had to start using the broadband for university online classes.

After countless numbers of calls to the customer service to try and figure out why the Broadband hub hasn't even been delivered yet I am really starting to get frustrated and worried I won't have this broadband in time for my classes.

The issue keeps being bounced to 'tier 2' which I have waited over 72 hours for them to contact me with an update. Shocking - no one seems to know why the delay is happening? 

Has anyone else had these issues?

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