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Ee09tmt
Advocate

Broadband set-up. payment not completing

Hi,

 

im trying to buy a broadband package but when I get to the final checkout screen and click ‘pay now’ it just loads forever, no money is taken out of my account and I’ve tried with different cards and on different devices. 

getting in touch with someone from now tv is impossible too. I can’t find a contact number and the online help chat just says there’s no one available.

 

If anyone else has had these issues and resolved them please let me know. I haven’t got long to sort out so I’ll probably have to get a different provider 

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gavs82008
Legend 5
Legend 5

Re: Broadband set-up. payment not completing

@Ee09tmt 

There absolutely IS a phone number for broadband.

The Live Chat is primarily only for TV passes.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

View solution in original post

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4 Replies
gavs82008
Legend 5
Legend 5

Re: Broadband set-up. payment not completing

@Ee09tmt 

There absolutely IS a phone number for broadband.

The Live Chat is primarily only for TV passes.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

View solution in original post

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123abc1234
Advocate

Re: Broadband set-up. payment not completing

Hi there,

 

Yep same problem here. After submitting payment it is stuck 'Contacting secure server...'.

 

I've tried different browsers to no avail.

 

Now Broadband - please can you provide an update

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gavs82008
Legend 5
Legend 5

Re: Broadband set-up. payment not completing

@123abc1234 

Try calling the broadband team using the post directly up from yours.

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Ee09tmt
Advocate

Re: Broadband set-up. payment not completing

Hi,

 

the first response I received rectified this issue

that’s the number. I just sorted it all out over the phone no dramas, didn’t even have to wait on hold (obviously they’re not very busy in the office because no one knows how to get hold of them 

 

good luck