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Anonymous User
Not applicable

Broadband restrictions

My broadband has been restricted due to unpaid bill. Once ive paid how quick will it come back?

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User

When you say restricted, what do you mean (certain websites blocked, internet speed reduced or cut off) ?

If it's certain websites blocked or Apps don't work, then double check your Broadband Buddy settings under Settings & Pins on here is not having any impact (default buddy settings is set to age 13 rating)

If it's nothing to do with the broadband buddy and is an account payment issue, then i would suggest phoning the nowtv broadband team for further assistance.

You will find their telephone number by going to Orders & Appointments on here and click on the drop down arrow below Live Broadband and Telephone Date to reveal the phone number on screen to call.

Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

My broadband has been restricted due to unpaid bill. Once ive paid how quick will it come back?


Usually straight away @Anonymous User 🙂