I am trying to buy the broadband package and it states that it is £20 per month.
I will pay the 60 set up fee as I don't want 12 months.
but then it tells me that it is 35 a month - I can't find the reason for this anywhere.
I can't even find a phone number to call someone
The number for the broadband team has been posted beyond numerous times on the forum if you do a search for it. Here it is anyway.
NOW Broadband Members can call us 8am–8pm, 7 days a week.
I had the same problem. For some reason it was only happening in Edge. When I used Firefox everything was fine.
I even raised a thread about it,
So try a different browser.
If you go via Quidco, you may get cashback. NOW Broadband Up to £100 Cashback | Quidco