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Legend 5
Legend 5

Re: Broadband or customer care contact number

@johnmoore1 

 

So you have never watched anything on NowTV?

 

In that case, contact Live Chat, which is the only way you can get your payment(s) refunded:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


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Newbie

Re: Broadband or customer care contact number

Does anyone have a direct phone number for these , as it’s a joke trying to find one that works 

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Newbie

Re: Broadband or customer care contact number

I have and not displaying anything 

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Newbie

Re: Broadband or customer care contact number

what is this all about, what is NOW Broadband contact number for compaints
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Legend 5
Legend 5

Re: Broadband or customer care contact number

@Kaz9063 @johnmoore1 

 

There is no number for queries about the NowTV streaming services - it’s Live Chat, Complaints form or nothing - but there is a number for Broadband issues, for Broadband customers only.

 

You will find this under My Account, either in Orders & appointments, or in Broadband & calls, if you are a NowTV Broadband customer.

 

It is not 24/7, so you will need to ring when they are there.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
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Observer

Re: Broadband or customer care contact number

By any chance could I move the bill date to the 28th of every month thank you

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NOW TV Team
NOW TV Team

Re: Broadband or customer care contact number

@Richard18 

 

 

Hello the forum is no the place to ask for a payment date to be changed, if you need to speak to the broadband team you can find the number in your online account under broadband and talk. 

Thanks
Nadine-K
The Now TV Team 🙂
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Observer

Re: Broadband or customer care contact number

Can I get it changed to the 28th of every month please
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Advocate

Re: Broadband or customer care contact number

Hello,

 

i found this number - 03303323050 - called it, didn't wait too long before getting through to someone who answered my inquiry.  All in all a very satisfactory outcome!  

I've been with Now TV for phone and Broadband for more than a year and very satisfied.  I would recommend .

 

 

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