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Sinead96
Mentor

Broadband not went live

Broadband was supposed to go live before 12 and still hasn’t,power and wireless are bright green whyle the internet light is a very faint green,is there a 24 hour help number?

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5 Replies

Re: Broadband not went live

Exactly the same with mine, should have been activated by midnight on 28/01/19.

 

i suggest you raise it through online chat or by calling them ( number is in the orders page in your online account )

 

good luck 

schnapps Legend 5
Legend 5

Re: Broadband not went live

Hi @Sinead96 

The NowTV Broadband Team helpline number is available from 8am to 11pm seven days a week.

You will find their telephone number under My Account > Orders & Appointments, then click on the drop down arrow below live date to reveal the number to call. 

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JimnPaula
Newbie

Re: Broadband not went live

Same here - broadband should have gone live by midnight yesterday 29th but hasn't. Already been in contact but apparently OpenReach has to get involved as there is supposedly a problem.

Bit of a headache when I'm running a home business Smiley Mad

Sinead96
Mentor

Re: Broadband not went live

Nowtv technical team emailed me yesterday saying my broadband was now live and that my services where up and running but they weren’t,so I phoned the number that was on the email and and tolled them my broadband and phone weren’t working and was tolled they think it’s to do with the actual nowtv hub so are sending a new one out,fingers crossed but some how I still don’t think it will be up and running even with a new hub because if it was the hub then that still doesn’t explain why my house phon isn’t working eather,the ‭number on my email for technical support is ‭0330 332 3050‬ if anybody needs it goodluck

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Sarahbean
Newbie

Re: Broadband not went live

Was meant to go live on the 7th but it’s still not working would like to speak to someone to fixs this please 

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