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AnimatedGIF
Observer

Broadband go live date changed on go live day

Today is my go live date and at around 7pm recieved an SMS to say openreach were working at the cabinet. It's now 9.30pm and I see my go live date has changed to 4th Oct (was 1st Oct) but no SMS or email to inform me of this - I saw it on my online account. Had anyone had this happen or know the possible cause?

Pretty poor introduction to NowTV if I'm honest.

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2 Replies
redchiz1
Scholar 3

Re: Broadband go live date changed on go live day

To be honest NOW are in the same position as most ISPs when it comes to the vagaries of Openreach. You will need to contact NOW customer support directly as they do not offer help here, but I suspect you will just have to wait it out until Monday now. 

gavs82008
Legend 5
Legend 5

Re: Broadband go live date changed on go live day

@AnimatedGIF 

Best option is to call the broadband team to see what can be done.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.