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Harry247
Newbie

Broadband box

Hello, Id like to buy a third party Wifi box to replace the Now Box, that has better coverage throughout the house and faster speed capability.

Can this be done? Is it straight forward?

 

 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Harry247 

Nothing stopping you from using any equipment you want. Just have to bear in mind anytime you contact support you’ll need to connect the NOW router.

FYI that I do not work for NOW, just a NOW customer trying to help
chilli2
Elite

You can replce the now "hub2" router with an off the shelf one.

 It will need to be compatable with Nows service so it mmust support VDSL ( depending upon your package) and it must also suppoprt MER/option 61 log in

 

i use a TP lnk Arcer VR2800 other models/manufacturers are available, however i would suggest you check out their own support sites/forums .

 Now Custoemr support will not help you with issues you may have with third party routers, and you must keep the now box as it may be needed if there is a line fault/broadband fault.

RoyB
Legend

@Harry247 

Ensure that what you buy is a modem/router. A router alone will not suffice,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.