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Tim1912
Advocate

Broadband bill

Hi,

I'm switching my broadband from brilliant broadband to fab fibre on Wednesday (that's when it's going live) now my billing date for brilliant broadband is Tuesday 25th May and the billing date for the fab fibre is Wednesday 26th May but I'm unemployed and can't afford to pay for them both in the same month. I've been told by someone who works at Now that I'll just pay the bill on Tuesday as normal and then every month after. Is this right? I have a doubt in my mind that they are going to try and screw me over.

 

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gavs82008
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Re: Broadband bill

@Tim1912 

Give the broadband team a call to get 100% confirmation. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

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gavs82008
Legend 5
Legend 5

Re: Broadband bill

@Tim1912 

Give the broadband team a call to get 100% confirmation. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.

View solution in original post

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