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Anonymous User
Not applicable

Broadband activation

Cannot access sites on my browser after activation. Helpline say it is the router but my wife’s iPad is working fine on wireless. Desperate for help!

2 Replies

@Anonymous User 


Check your wife’s iPad really is working over the WiFi from the new router, and not on Cellular, if her iPad has that.


Did she connect on her iPad to the new WiFi from the hub, and put in the new password and all?


And presumably you did the same on whatever is running your browser, and rebooted it so it wasn’t still looking for the old IP address and/or WiFi password?


Check Network Connections on the device to ensure the device is on the internet (not just the router) and try again.


Reboot the router if still no go, and repeat the above.


Please let us know if this is effective.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi Roy thanks for trying to help. My wife's ipad is wifi only and has no
sim. My laptop works fine on other broadband connections (currently in
Costa typing this!) which strongly implies a NowTV connection issue.
I have my connection adapter set to auto IP address and have tried manually
setting and with no luck