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NowHelp
Advocate

Broadband Billing

I received an email saying that I have an outstanding bill. On my NowTV account it says that all my bills have been paid. (This is for broadband).

 

Also, I checked my bank statement and I see a payment of £24 when i should only be paying £21. Is there a way I can make sure this payment was to NowTV and if so how can I get money back?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@NowHelp 

Best to call the broadband team to get it sorted.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help