Blackburn broadband

[Anonymous User]

Hi 

What's the update on when we will be back online in the BB1 postcode?

Today is the second day I've not had a connection, no updates from from company on the status of the issue or how long to resolve. Absolute shambles this service 

[redchiz1]

There are no NOW staff members to respond here I'm afraid, if you have already done a service check via My Account the best you can do is call the broadband support team on 0330 041 2518.

[Anonymous User]

Hi 

I called about 10 mins ago and the reply is " everything is working from our end so we have no updates for you " 

Plus to add: " you won't be able entitled to compensation because it is working from our end, this is a problem with your area!" 

"You need to wait 48-72 hours for an update" 

Even the website does not acknowledge there is problems in my area or Lancashire 

Surely this is a joke from the company to give support teams those answers to users 

[gavs82008]

@Anonymous User 

There is nothing that can be done on the forum as already mentioned by @redchiz1  You’re best to hound the broadband team until you get it sorted. 

[Jayach]

@Anonymous User 

Are you sure there is a general problem in your area?

Have you used the service status check here:

Having trouble with your broadband? (nowtv.com)